Because of the nature of this product, it is not possible of a return.
If your product or any part is damaged during shipping, please send photos and videos to our sales team, we will provide replacement parts or provide a fixing solution including the repair kit to you.
If the problem was caused by manufacturing, we will make sure to offer you the satisfying solutions.
Please contact our customer service team at:
Email: service@bcdolls.com
We are here to ensure your satisfaction and are happy to assist you with any concerns or issues regarding your purchase.